Most asked
- To downtownFree shuttle from the mainland pavilion to the Fairmont Royal York (across from Union Station), every 15 min, about 15 min. Or walk to Bathurst & Queens Quay for the 509 streetcar.details
- Uber / LyftCross to the mainland first (tunnel or ferry). Pickup is at the curb beside Little Norway Park, past the drop-off loop. Taxis queue in the corral to the right of the pavilion.details
- Between terminalsIsland terminal and mainland pavilion are linked by a free pedestrian tunnel (about 6 min, elevators both ends) and a free 90-second ferry every 15 min, 5:15 am to 12:07 am.details
- NursingMyPod parenting pods are in the gate lounges after security (domestic and transborder), first-come first-served. A family room is marked in the transborder lounge.details
Getting to and from the airport 10
Free shuttle to Union StationShuttle bus Airport stop is on the mainland in front of the pavilion at 2 Eireann Quay. Downtown stop is the west entrance of the Fairmont Royal York, 44 York Street, across from Union Station (northeast corner of Front and York).
About 15 minutes in traffic. Ramp and wheelchair securement on board, free Wi-Fi, pets in carriers allowed. Live tracker at nieuport.com/shuttle-bus-tracker.
TTC 509 Harbourfront streetcar to Union StationStreetcar Bathurst & Queens Quay West stop. From the pavilion walk north up Eireann Quay to Bathurst Street.
Under 15 minutes east to Union Station for GO, UP Express and VIA. Low-floor accessible streetcars.
TTC 511 Bathurst streetcar to Bathurst Station (Line 2)Streetcar Fleet Street at Bathurst Street stop. Walk up Eireann Quay, continue north on Bathurst, turn onto Fleet.
Runs north to Bathurst subway station. Useful for the west end and Line 2; for downtown take the 509 instead.
Taxi corralTaxi To the right of the mainland pavilion as you exit, at the foot of Eireann Quay
Metered Toronto taxis, no airport flat rate. Drop-off is at the curb outside the pavilion and ferry terminal. Passengers with a service animal may take the first vehicle in line; mobility aids cannot be refused or surcharged.
Private car drop-off and turning circleDrop-off / pickup Curb outside the mainland pavilion and ferry terminal; turning circle at the end of Eireann Quay
The curb is active loading only, no parking. Only pull into the turning circle once your passenger has confirmed they are arriving; if early, use the paid lot. Do not block the shuttle bus bay.
Hertz deskCar rental Lower level of the island terminal, next to baggage claim
Rental cars cross to the mainland on the vehicle ferry. No after-hours returns.
Enterprise / National kioskCar rental Kiosk in the Eireann Quay parking lot on the island
Enterprise also handles National bookings. No after-hours returns.
Airport parking (Stolport)Parking Long-term lot next to the terminal on the island (drive on via the vehicle ferry); other lots on the mainland near the pavilion
All lots are accessible with marked spots for permit holders. Rates and lot-by-lot detail are not on the page we read; call 416-203-1144 or email [email protected].
Bike Share, bike parking and repair standBike Bike Share Toronto station at Bathurst St and Queens Quay. Open-air bike racks at the airport; sheltered racks at the island-side ferry terminal. Repair stand with tools on the island side.
Walk a regular bike through the tunnel or take it on the ferry. E-bikes and e-scooters are banned from the tunnel and elevators and must use the ferry. No overnight access 11 pm–5 am.
Nothing matches where you are — ground transport is all before security.
Between terminals 4
Pedestrian tunnel to the mainlandPedestrian tunnel Island end is in the terminal atrium by check-in; mainland end is inside the pavilion at 2 Eireann Quay. Six elevators on the mainland side, two elevators plus a long escalator (or 153 stairs) on the island side.
853 ft with four moving walkways; under 6 minutes curb to check-in. Fully accessible by elevator. E-bikes, e-scooters and anything with a lithium battery must use the ferry instead.
Airport ferry (Marilyn Bell I)Ferry Mainland dock at the foot of Bathurst Street, beside the pavilion; island dock next to the terminal.
90-second crossing, fully accessible. Wikipedia says the 5:15 sailing is staff-only and passengers start at 5:30; the airport page does not say this. The airport's own site is the source for the hours above.
Porter connections officeConnections desk In the Domestic Lounge, marked on the terminal map near the lounge entrance
Ask here about onward Porter flights. The domestic pet relief area is beside door E near this desk.
US CBP preclearanceUS preclearance After CATSA security, before entering the Transborder Lounge (gates 7–11)
Open since March 10, 2026; all US-bound passengers clear US immigration and customs here and land in the US as domestic arrivals. Preclearance can take time, so arrive early. CBP user fee of $22.50 CAD is collected with your ticket.
Nothing matches where you are — change the terminal or security filter to see all.
Families and nursing 4
MyPod parenting station (Domestic Lounge)Nursing pod Inside the Domestic Lounge after security; the airport says "located in the lounges" without a gate reference
Private pod to rest, pump or feed. First-come, first-served, no app or key. Ask at the information desk in the lounge if you cannot find it.
MyPod parenting station (Transborder Lounge)Nursing pod Inside the Transborder Lounge after US preclearance. The terminal map marks a nursing pod near the washrooms at the north end of this lounge.
First-come, first-served. Map icon only; no gate number published.
Family room Transborder Lounge, beside the washroom block at the north end (terminal map icon)
Shown on the official map legend as "Family Room"; no description of what is inside. Baby change tables are in standard washrooms throughout.
Baby food and formula through securityPolicy CATSA security checkpoint, upper level
Travelling with a child under 2 you may carry baby food, milk, formula, water and juice over 100 ml; show them to the screening officer. Breast milk is exempt even without the child. Look for the Family and Accessible line.
Nothing matches where you are — change the terminal or security filter to see all.
Lounges 3
Aspire | Air Canada CaféAirline / pay-in lounge Domestic Lounge. After security go up the escalator, turn right; it is between Door A and the washrooms.
- Walk-up paid entry, any airline (domestic flights only)
- Priority Pass, DragonPass, LoungeKey, Aspire prebooking
- American Express Platinum
- Aeroplan 50K and above, Star Alliance Gold, Aeroplan premium co-brand cards, connecting to Air Canada business class
133 seats, hot and cold buffet, complimentary bar, wireless chargers, meeting room. Not reachable from the Transborder Lounge. Door location is from the Amex lounge page; hours from the airport's Eat page.
Desjardins LoungeFree gate lounge The main Domestic Lounge gate area itself, after security
- Anyone flying to a Canadian destination; no card or status needed
Renamed, renovated waiting area opened May 2026 with enclosed work pods, wireless-charging tables and greenery. Porter's old free coffee-and-snack lounge is gone; this is what replaced the space.
No lounge in the Transborder LoungeLounge After US preclearance, gates 7–11
Once through CBP you are in a sealed area with Market@416 and Pilot Coffee but no club lounge, and you cannot go back to the Air Canada Café. Use the café before clearing CBP if you have access and time.
Nothing matches where you are — change the terminal or security filter to see all.
Accessibility 9
Wheelchair and mobility assistancePolicy Request through your airline, at least 48 hours ahead
Airlines arrange wheelchairs, escorts, baggage help and transport through the tunnel and terminal. Porter 1-888-619-8622, Air Canada 1-888-247-2262. Airport accessibility feedback 416-863-2004.
Self-push wheelchairsWheelchairs Mainland pavilion entrance, next to the Curbside Assistance zone
Take one through the tunnel (elevators both ends) or onto the ferry.
Curbside Assistance zonesCurbside assistance Main entrance of the mainland pavilion, and the island terminal main entrance by the atrium
Help moving between the curb and the building with wheelchairs, mobility devices and bags. Pre-arrange through your airline up to 48 h ahead. You may park briefly at the pavilion curb to assist a passenger, but not in the shuttle bay.
Passenger assistance intercomHelp phone Ground-floor lobby of the mainland pavilion at the foot of Eireann Quay, and just inside the island terminal entrance
Wait in the seated area inside the pavilion doors and use the intercom to call an accessibility agent. Wait times vary.
Free ferry for escorts assisting a passengerPolicy Ferry gate attendant, mainland side
Someone driving a passenger who needs help can cross on the ferry to the island curb and return without paying the vehicle fare. Get a validation ticket from the attendant; you may be asked for an accessible parking permit or itinerary.
Sunflower lanyard programmeHidden disabilities Stickers available any time on the departures level; lanyards by request
Signals you may need extra time or help, no disclosure required. Request a lanyard 24 h ahead at [email protected] or 416-203-8934.
Accessible taxi and transitGround transport Taxi corral to the right of the pavilion; shuttle stop in front of the pavilion
Taxis cannot refuse, delay or surcharge mobility aids; service-animal handlers take the first cab in line. The Union shuttle has a ramp and wheelchair securement; 509 streetcars are low-floor. No dedicated WAV stand is documented.
Accessible and universal washroomsAccessible washroom Marked on the map in the Domestic Lounge (by the main washroom block), the Transborder Lounge (north end) and on the lower level by baggage claim
From the official map legend only. No adult changing table, sensory room or hearing loop is documented anywhere on the airport site.
Accessible parkingParking Designated spots marked with the Universal Access Symbol in every lot
Display a valid Accessible Parking Permit. All lots are described as fully accessible.
Nothing matches where you are — change the terminal or security filter to see all.
Rest, showers, quiet 1
Bottle filling stationsWater refill In both the Domestic and Transborder lounges; fountains also marked on the map in the Domestic Lounge
Bring an empty bottle through security. No showers, gym, nap pods or dedicated quiet room exist at this airport.
Nothing matches where you are — change the terminal or security filter to see all.
Pets and service animals 4
Outdoor pet relief areaPet relief area Outside the island terminal, south of the Curbside Assistance zone and the main entrance
Indoor pet relief area (Domestic Lounge)Pet relief area Next to door E, near the connections desk in the Domestic Lounge
Artificial grass, fire hydrant, waste bins.
Indoor pet relief area (Transborder)Pet relief area Just behind the security checkpoint on the departures level, before you enter the Transborder Lounge
Artificial grass, fire hydrant, waste bins. The Nieuport pet policy places it before the lounge entrance, so use it before clearing CBP.
Pets in the terminal and on the shuttlePolicy Terminal, tunnel, ferry and Union shuttle
Pets ride the shuttle and move through the terminal in a carrier, out only at security and in relief areas. Service dogs leashed. St. John Ambulance therapy dogs visit before and after security.
Nothing matches where you are — change the terminal or security filter to see all.
Services 7
Airport hours and overnight closurePolicy Whole airport
Closed to the public overnight, so you cannot sleep in the terminal or arrive before 5 am. Airlines ask for 90 minutes before departure; allow more for US preclearance.
Free Wi-FiWi-Fi Throughout the terminal and on the Union shuttle
Network name not published by the airport.
Free baggage cartsBaggage carts Throughout the terminal and at the tunnel entrance in the mainland pavilion
No luggage storage or lockersLuggage storage Not available anywhere at the airport
The airport cites security reasons. The Air Canada Café offers bag storage to lounge guests only. Otherwise use a downtown storage service near Union Station.
Lost and found Marked on the upper-level map; contact by phone or email rather than walking in
Items lost in the terminal or at security, call 1-844-846-8266 or email [email protected]. Items left on the aircraft go through your airline.
ALLWAYS Meet & AssistMeet and assist Agent meets you at an agreed point on the mainland or island side
Personal escort through the tunnel, check-in and security, including the priority lane where available. Useful for nervous flyers or anyone with lots of bags.
No attached hotel; Fairmont Royal York is the shuttle's downtown stopHotel Nothing on the island. The free shuttle terminates at the Fairmont Royal York's west entrance (44 York St); several hotels are within 1.5 km of the pavilion along Queens Quay and Bathurst.
The airport closes overnight, so an early flight means a downtown hotel. Hotel list and distances are from a third-party guide.
Nothing matches where you are — change the terminal or security filter to see all.
Last full review 2026-10-26. "Unconfirmed" means a reputable third-party source we couldn't confirm on the airport's own pages. Gates and pickup zones change; report an error.