Most asked
- To the cityS-Bahn S1 from the station under the Airport Plaza, every 10 min, about 25 min to Hauptbahnhof. Single ticket Hamburg AB €4.10 (€3.81 in the hvv app).details
- Uber / BoltNo fixed ride-hail zone is published. Uber, Bolt and FreeNow show the pickup point in the app after you request. Taxi ranks are outside T1 and T2 on the Arrivals level.details
- Between terminalsWalk. T1 and T2 are joined by the Airport Plaza, which holds the single security checkpoint (Level 1). No train or bus needed, and no second screening.details
- NursingBaby-changing rooms before security in T1 (Arrivals, Departures and Level 2) and after security at Gate C05. Play areas at A/B40, B48, B52/53, C04 and C07.details
- Just landedNon-Schengen arrivals clear passport control first (EES kiosks, EasyPASS). Baggage claim and the Arrivals hall are on Level 0 of your terminal (T1 or T2); S-Bahn, taxis and buses leave from there.details
Check-in and drop-off 5
How early to arriveArrival time advice Be at the airport about 2 hours before departure
Go straight to security after check-in; non-Schengen flights add a passport check. Passengers needing mobility assistance should check in at least 1 h before departure.
Terminal 1 check-in and self bag dropCheck-in and bag drop Terminal 1, Level 1 (Departures), check-in rows 1–6. 20 self bag-drop machines; bulky-baggage counter in the terminal.
Self bag drop needs a boarding pass and won't take tax-refund or oversized bags. Kiosks print boarding passes and, for some airlines, bag tags. Check your airline's terminal on the airport's airlines page.
Terminal 2 check-in and self bag dropCheck-in and bag drop Terminal 2, Level 1 (Departures), check-in rows 7–10. 10 self bag-drop machines; bulky-baggage counter in the terminal.
Self bag drop needs a boarding pass and won't take tax-refund or oversized bags. Kiosks print boarding passes and, for some airlines, bag tags. Check your airline's terminal on the airport's airlines page.
Kiss & Fly drop-off zoneKerbside drop-off Departures level kerb in front of the terminals. Take the middle lane and pull a ticket at the barrier; leave within 10 min and you exit without paying.
Pay at six machines along the kerb (card, cash, Google/Apple Pay). Right lane is the Taxi/VIP holding zone (€5 up to 10 min, then €4 per 5 min); left lane leads to car parks P2–P4.
Evening-before check-inEvening check-in T2 rows 7–8 (Lufthansa, Austrian, Brussels, SWISS); T1 row 4 (Eurowings); T1 row 2 (Condor, Marabu)
For flights up to 10:00 next morning. Condor and Marabu offers end 31 Oct 2026. No pets.
Nothing matches where you are — change the terminal or security filter to see all.
Arrival: passport, bags, customs 9
Arriving from a Schengen countryArrival steps Gate (mainly A or C) → baggage claim on Level 0 of your flight's terminal (T1 or T2) → exit into that terminal's Arrivals hall, Level 0
Federal Police passport control is described only for non-Schengen flights. The arrivals board shows your terminal. S-Bahn, taxis and buses all leave from Arrivals, Level 0.
Arriving from outside SchengenArrival steps Non-Schengen gates (B) → Federal Police passport control (EES kiosks first for non-EU short-stay visitors; EasyPASS gates if eligible) → baggage claim, Level 0 → customs → Arrivals hall T1 or T2, Level 0
Since 2 Dec 2025 non-EU visitors register passport, face and right-hand fingerprints at the EES kiosk, then see an officer. Goods over the allowance must be declared to customs.
Baggage claim hallsBaggage claim Level 0 of your arrival terminal (T1 or T2), inside the secure area just before the Arrivals hall. Separate bulky-luggage claim points on the same level.
The official map marks the T1 claim hall and bulky-luggage claim points; T2's hall isn't labelled. Your terminal is in the Terminal column of the airport's arrivals board. Luggage carts are in the claim halls.
Airline baggage tracing (Lost & Found for checked bags)Delayed or damaged bags One shared entrance in the Airport Plaza, Level 0 (Arrivals). Use the bell station / phone for your airline's group (A–D) and staff let you into the baggage area.
Report missing or damaged bags to your airline; bring boarding pass and bag tag. The airport page lists which handler group (and email) covers each airline. Bags arriving later may need a customs form.
Customs counter (Zoll), Terminal 1Customs Terminal 1, Arrivals level (Level 0), to the left of the exits
Where to get the customs form for delayed dutiable baggage and declare goods. The airport's passport-control page lists a separate customs/export counter on T1 Level 1 (05:00–22:00) for declaring goods and cash leaving Germany.
Duty-free allowances from non-EU countriesCustoms allowances Applies when arriving from outside the EU (also the Canary Islands and Heligoland)
Over the limit? Declare verbally to customs and normally pay on the spot. Goods up to €700 can be charged a flat 17.5%. Personal belongings are duty-free.
Arrivals halls T1 and T2 (meeting point)Meeting point Level 0 of each terminal, where passengers come out of baggage claim. The official map tags Arrivals T1 and Arrivals T2 as the meeting points for people collecting passengers.
Check the arrivals board for the terminal first. No named meeting-point sign is published. Car parks P2 and P4 are directly opposite the arrival areas.
EasyPASS automated border gatesTrusted traveller Federal Police passport control for non-Schengen gates (departures) and on arrival from non-Schengen flights
Ages 12+ with an e-passport or e-ID from the EU/EEA/Switzerland, holders of a German residence permit, and registered EasyPASS-RTP users from the US, UK, South Korea, Taiwan and Hong Kong.
Entry/Exit System (EES) kiosksBorder control Self-service kiosks before the Federal Police booths at passport control
Since 2 Dec 2025 non-EU short-stay visitors register passport, face and right-hand fingerprints instead of getting a stamp. Allow extra time for non-Schengen departures.
Nothing matches where you are — change the terminal or security filter to see all.
Getting to and from the airport 7
S-Bahn S1 (Hamburg Airport / Flughafen station)Rail to city Underground station below the Airport Plaza; lifts, escalators and stairs down from T1 and T2 Arrivals (Level 0)
Every 10 min, about 25 min to Hauptbahnhof. Change at Ohlsdorf (next stop) for U1. Fares per hvv's 2026 tariff; first/last train times per Wikipedia, not the airport.
hvv buses 274, 292, X95 and night bus 606Public bus Stops directly in front of Terminal 1, Level 0 (Arrivals)
274 to S Ohlsdorf; 292 to U Langenhorn Markt/U Ochsenzoll or U Lattenkamp–Hagenbecks Tierpark–Eidelstedter Platz; X95 to Pinneberg and Elmshorn. Night bus 606 runs via Hauptbahnhof/ZOB to Rathausmarkt. Kielius coaches serve HAM from outside Hamburg.
Taxi ranksTaxi In front of Terminal 1 and Terminal 2 on the Arrivals level (Level 0)
The airport recommends pre-booking at busy times (Hansa-Taxi +49 40 211 1799, Taxiruf +49 40 441 011, Taxi Hamburg +49 40 666 666). Complaints and lost items go to the Hamburg Taxi Authority.
Car rental desksCar rental Terminal 2, Arrivals level (Level 0)
Avis/Budget, Enterprise/Alamo, Europcar, Green Motion, Hertz/Dollar/Thrifty, SIXT and wheego. Car-sharing (Free2Move, Miles, SIXT Share) is in car park P2/P4, ring B.
Short-stay parking for pick-ups (P2 / P4)Pickup parking Drive towards Arrivals and follow signs to car parks P2–P4. P2 and P4 sit directly opposite T1 and T2, a short walk to Arrivals on Level 0.
No cell-phone waiting lot is published. The Kiss & Fly zone on the Departures level (10 min free) is also offered for pick-ups. Number plates are recorded automatically.
Nothing matches where you are — ground transport is all before security.
Connecting and between terminals 1
Walking between T1, Airport Plaza and T2Walkway Through the Airport Plaza, which links T1 and T2. Security is on Plaza Level 1.
One central checkpoint serves both terminals, so you never re-clear security. All gates are in the Pier after security; non-Schengen (B) gates add a passport check.
Nothing matches where you are — change the terminal or security filter to see all.
Security, customs, overnight 7
Central security checkpointCheckpoint hours Airport Plaza, Level 1, between Terminal 1 and Terminal 2
Run by the Federal Police. Pre-sorting stations before the lanes help you bag liquids. The airport contact page says security opens with check-in at 04:00; the security page says 03:30.
Slot&Fly laneSecurity slot booking Entrance to the right of the security entry on the Terminal 1 side of the Plaza, Level 1; look for the Slot&Fly logo
Book up to 72 h ahead (max 5 people, names exactly as on boarding passes); scan your boarding pass at the gate. Not for families with children 0–6 or wide wheelchairs/rollators.
Fast LanePriority security Level 1, entrance on the Terminal 2 side of the Plaza near check-in rows 7–8 (official map)
The airport does not publish who may use it; check your boarding pass or airline. Not usable by families with children 0–6 or passengers with walking aids wider than 50 cm.
PRM / Family security laneFamily lane At the central checkpoint, Airport Plaza, Level 1
For families with children aged 0–6 and passengers with reduced mobility, including wheelchairs and rollators wider than 50 cm.
Live security wait timeWait times Hamburg Airport home page ("Security Checkpoint Wait Time" panel, with passengers per hour)
Shows a live range such as 1–10 min. Check before you leave for the airport.
Terminals close overnightOvernight Terminal 1, Terminal 2 and the Airport Plaza
The buildings close outside these hours and overnight stays in the terminal are not possible. Check-in, bag drops and security start at 04:00. Use a nearby hotel for early flights.
Night-flight restrictionsOvernight Applies to all flights
Only provably unavoidable delayed scheduled flights may operate 23:00–24:00. From midnight to 06:00 only flights with a paid exemption from the environment authority (BUKEA), plus emergency flights.
Nothing matches where you are — change the terminal or security filter to see all.
Families and nursing 13
Children's play corner (Terminal 1)Play area Terminal 1, Level 3, at McDonald's
Children's play corner (Terminal 2)Play area Terminal 2, Level 3, at Marché
Children's play areaPlay area At Gate A/B40, Level 1
Swing-gate area used for Schengen (A) or non-Schengen (B) flights.
Children's play areaPlay area At Gate B48, Level 1 (non-Schengen, after passport control)
Children's play areaPlay area At Gates B52/53, Level 1 (non-Schengen)
Children's play areaPlay area At Gate C04, Level 1 (Schengen)
The official map also marks smaller play corners at C02 and C06.
Children's play areaPlay area At Gate C07, Level 1 (Schengen)
Baby changing rooms (Terminal 1)Baby changing room Terminal 1 public area, one each on the Arrivals level, the Departures level and Level 2
Accessible toilets and further baby-changing tables are along the side corridors; use the digital map for the nearest.
Baby changing room At Gate C05, Level 1
The only airside changing room on the airport's family page.
Nursing / changing rooms (Pier A)Nursing room Level 1, one near Gate A17 at the start of the Pier and one by the A21–A23 area (official map)
Shown on the official map as nursing rooms but not on the airport's family page, which lists only C05 airside. Confirm on site.
Loan buggies (Leihbuggys)Stroller loan Departures level (Level 1) in three spots, near T1 check-in rows 5 and 6 and near T2 check-in rows 7–8 (official map)
Map lists them as lending strollers; no price or rules are published.
Strollers and buggiesPolicy Check-in, then any gate
Usually you can push the stroller to the gate or aircraft; it goes in the hold and comes back at the aircraft or the bulky-baggage belt. One foldable stroller per child is usually free. Rules vary by airline.
Baby food and milk through securityPolicy Central security checkpoint
Baby food, milk and porridge may exceed 100 ml and need not go in the 1-litre bag. Carry only what the trip needs. Necessary medicines are allowed too.
Nothing matches where you are — change the terminal or security filter to see all.
Lounges 5
Hamburg Airport LoungePay-in lounge Airport Plaza, Level 3, after security
- Walk-up paid entry with any departing boarding pass, or pre-book a time slot online
- Priority Pass (per Priority Pass; max 3 hours)
Entry up to 3 h before departure. Showers with towels, separate smoking room, apron view, buffet. For airline/status access the airport says email [email protected].
Lufthansa Business and Senator LoungeAirline lounge Pier, Level 2, near Gate A19
- Business Lounge: business/first class, HON, Senator, Frequent Traveller, Star Alliance Gold
- Senator Lounge: first class, HON, Senator, Star Alliance Gold
Smoking and relaxation rooms. Status holders need a Lufthansa Group, Star Alliance or codeshare boarding pass. Access rules from Lufthansa's site.
Emirates LoungeAirline lounge Airport Plaza, Level 3
- Emirates First and Business Class
- Emirates Skywards Platinum and Gold
San Pino (Priority Pass dining)Lounge alternative Airport Plaza, Level 2, after security
- Priority Pass restaurant voucher
Priority Pass lists 08:00–20:00; the airport's own page says 11:30. Priority Pass also lists Marché Mövenpick (Terminal 2, landside).
Hamburg Airport VIP ServiceVIP service Starts at the General Aviation Terminal (GAT); private booth or room in the Hamburg Airport Lounge
- Bookable by any passenger, any airline or class
Own security check at the GAT, limousine across the apron. On arrival the lounge is only open to guests from Schengen flights.
Nothing matches where you are — change the terminal or security filter to see all.
Food and shops 1
Restaurants and shopsDirectory Official dining and shopping directory
Most food is after security in the Plaza and Pier. Nothing is open 24 h; latest is Scoom in T1 Arrivals (04:00–24:00) and Knotenpunkt and Sashimi Sushi in T2 Arrivals (to 23:00).
Nothing matches where you are — change the terminal or security filter to see all.
Wi-Fi and charging 4
HAMeSIM (airport eSIM via Breeze)eSIM Online only, at ham.breezesim.com; install over the free airport Wi-Fi if you land without data
Promoted by the airport for worldwide data without roaming. No SIM counter or vending machine is listed on the airport site or map.
Airport Wi-FiWi-Fi Throughout the airport
Network "HAM AIRPORT FREE WIFI". Enter email, name and reason for visit, then confirm via the email link. No time limit stated. Internet point for guests without a device in T2 Arrivals.
Powered seatingCharging Many tables in waiting and dining areas; lots of sockets on the Upper Deck near Gate A17
230 V and USB sockets. No charging lockers documented.
Chimpy power bank rentalCharging Every Press & Books store at the airport
Comes with a cable; return it at any participating store in Germany, Austria, Italy or Switzerland.
Nothing matches where you are — change the terminal or security filter to see all.
Accessibility 4
Mobility service (Aviation & Airport Service, AAS)Wheelchair assistance Service desk Terminal 2, Level 1; staff meet you at check-in or the aircraft
Book through your airline at least 48 h ahead and check in 2 h before departure. Tel +49 40 5075 3353, [email protected]. Escort through security, passport control and to the aircraft.
Mobility service waiting areasAssistance waiting area Departures level (Level 1), by T1 check-in (rows 3–4) and T2 check-in (rows 7–8) (official map)
Seating where assistance staff collect you after check-in.
Hidden Disabilities Sunflower lanyardHidden disabilities Collection point not stated on the airport page; ask staff at an information desk
Lanyards or badges, no proof needed. Wristbands are currently out of stock.
Accessible toilets Public and security areas, along the side corridors and at the gates
The airport points you to the digital map for the nearest one. No adult changing (Changing Places) room is documented.
Nothing matches where you are — change the terminal or security filter to see all.
Rest, showers, prayer, medical 8
Christian prayer roomPrayer room Level 2, above Terminal 1 check-in row 5 (official map)
Hours not published. The Muslim prayer room is on the same level next door.
Muslim prayer roomPrayer room Level 2, above Terminal 1 check-in row 5, next to the Christian prayer room (official map)
Public showersShowers Airport Plaza, Level 0 (Arrivals) — one by the main entrance, one toward Terminal 2 (official map)
The airport confirms showers in the public area; no price or hours published. The Hamburg Airport Lounge also has showers airside.
German Red Cross (DRK) first aidFirst aid Terminal 2, Level 1 (Departures)
Tel +49 40 5075 3353 or -2645. In an emergency call 112.
Metropolitan PharmacyPharmacy Airport Plaza, Level 0 (Arrivals), public area (official map)
Hours not published on the airport site.
Hübner Dental Practice (formerly tryDent)Dentist Airport Plaza, Level 2
Tel +49 40 5009718-0. Out of hours, dental emergency service +49 1805 050 518.
Chi-Mas-Institute massageMassage Pier, Level 1, at Gate B52
Walk-in acupressure massage, no appointment. The official map shows further massage points near Gates A22–A24 and C12.
Upper Deck rest areaQuiet zone Near Gate A17, one level up from the gates (Level 2), after security
Free for all passengers, apron view, many power sockets. Quiet zones and business areas are also spread through the waiting areas.
Nothing matches where you are — change the terminal or security filter to see all.
Money 8
ReiseBankCurrency exchange Terminal 2, Level 0 (Arrivals)
TravelexCurrency exchange Pier, Level 1, at Gate B53 (non-Schengen)
ATMs before securityATM Level 0 (Arrivals) in T1, T2 and the Airport Plaza, including by the S-Bahn access (official map)
Hamburger Sparkasse, Hamburger Volksbank, Deutsche Bank and ReiseBank. No foreign-currency ATM documented. Haspa has a small branch in the Plaza, Level 0 (Tue and Thu only).
ATMs after securityATM Level 1, at the start of the Pier (A17/C16) and near Gates A18–A20 (official map)
ReiseBank, Hamburger Volksbank and Travelex.
Travelex Tax Free (Global Blue refunds)Tax refund Terminal 1, Level 1 (Departures), near check-in rows 3–4
Global Blue refund partner; get the customs stamp first. The airport lists it as Departures level; the official map tags the point as security area. Confirm on site.
Customs VAT stamp (goods in checked bags)Tax refund Terminal 1, Level 1 (Departures), between check-in rows 3 and 4
Tell your airline you still need customs; take the tagged bag back (also from self bag drop), show it and the goods here for the stamp, and customs forwards the bag.
Customs VAT stamp (carry-on goods, non-Schengen flights)Tax refund Waiting area of your departure gate, after passport control
Only for flights leaving Hamburg directly for a non-EU country. Staffed from about 15 min before boarding; a phone number is posted at the counter. Bring goods and forms.
Customs VAT stamp (Switzerland, Norway, Iceland, Canary Islands)Tax refund Near Gate A33 (Schengen area)
For carry-on goods on flights to non-EU Schengen countries or the Canary Islands. Transferring in another EU airport? Get the stamp there instead.
Nothing matches where you are — change the terminal or security filter to see all.
Pets and service animals 1
Flying with petsPolicy Airline check-in counter (cabin pets) or bulky-baggage counter (pets in the hold), Level 1
Register the animal with your airline. EU pet passport, microchip and valid rabies vaccine required. Pets cannot use late-night check-in. No pet relief area is documented.
Nothing matches where you are — change the terminal or security filter to see all.
Luggage, water and other services 10
Left-luggage office (Gepäckaufbewahrung)Luggage storage Departures level (Level 1), Terminal 2 end near check-in row 10 (official map)
Shown on the official map only; hours and prices are not published on the airport site. Call info first if you depend on it.
Hamburg Airport Lost & FoundLost and found Terminal 2, Departures level, opposite check-in row 10
Register the item through the online search form first; pickup only after registration, with photo ID. Items left on planes go to the airline. [email protected].
Suitcase protection (Klockmann)Bag wrapping Terminal 1, by the Arrivals/Departures entrance (official map)
Wrapping and repairs; prices and hours not published on the airport site.
Luggage cartsBaggage carts Departures level (Level 1) in both terminals, and in the baggage claim halls (official map)
Price, if any, not published.
Drinking water dispensersWater refill Gates C09–C14, Level 0 (bus gates)
Brita dispensers; eight in total airside. Empty bottles are fine through security.
Drinking water dispenserWater refill Gate C07, Level 1
Drinking water dispensersWater refill Gates B52/53, Level 1, both before and after passport control
Outdoor smoking zonesSmoking area Outside the terminals on both the Arrivals and Departures levels
Smoking only in marked areas.
Smoking lounge (Skywalk)Smoking area In the Skywalk between Gates C15 and C16
Lounge seating with an apron view. The official map also marks airside smoking spots near Gates A34–A36 and C08–C10. The Hamburg Airport and Lufthansa lounges have smoking rooms.
Radisson Blu Hotel, Hamburg AirportAirport hotel Across from the Airport Plaza, roughly 100 m from its main entrance; the map routes you via Level 1
The closest option given the terminals close 24:00–03:15.
Nothing matches where you are — change the terminal or security filter to see all.
Last full review 2026-10-27. "Unconfirmed" means a reputable third-party source we couldn't confirm on the airport's own pages. Gates and pickup zones change; report an error.