Most asked
- To downtownCATS Sprinter (Route 5) bus to the Charlotte Transportation Center uptown, $2.50, from the Zone 4 curb outside Baggage Claim. Every 15 min weekdays, 20 min weekends, roughly 5:30 am to 1:20 am.details
- Uber / LyftGo UP to the Departures/Ticketing level. Ride-app pickup is on the inner lanes, Zones 1–3. It moved here from Baggage Claim in April 2025, so ignore older guides.details
- NursingFour Mother's Rooms, all after security. Concourse A Connector, near gate A31, the D/E corner by Checkpoint 3, and between gates E32 and E36. Curtained stalls, free.details
- Lounge accessPriority Pass gets you into The Club CLT (Concourse A, before gates A21/A22), a 1-hour Minute Suites stay, Gameway (E36) or a Be Relax treatment. Admirals Clubs need an AA/oneworld boarding pass.details
Getting to and from the airport 9
CATS Sprinter (Route 5) to UptownBus Zone 4 curb outside Baggage Claim (the Lost & Found desk is also at Baggage Claim Zone 4). Was temporarily moved to Zone 3 in Oct 2025 for painting.
Runs to the Charlotte Transportation Center in Uptown. CATS page still says every 30 min; local news reports every 15 min weekdays / 20 min weekends from 5 Oct 2026. Level of the Zone 4 stop not stated by CATS.
CATS Route 60 to Tyvola (LYNX Blue Line)Bus Same CATS curb as the Sprinter (Zone 4, Baggage Claim level)
Connects to the LYNX Blue Line light rail at Tyvola station for South End, Uptown and UNC Charlotte. All CATS buses are wheelchair accessible.
Taxi standTaxi Arrivals/Baggage Claim level, outer curb, Zone 1
Only six authorized companies (City, Crown, Green, Yellow, Orange, Royal Cab). Wheelchair-accessible cabs via the attendant or 704-359-4038.
Hotel courtesy shuttlesHotel shuttle Call your hotel from one of the four Traveler Information Centers on the Arrivals/Baggage Claim level; the shuttle meets you on the commercial curb outside
Only some hotels run shuttles. No hotel is attached to the terminal. Exact curb zone for courtesy vehicles is not published.
Limousines and shared-ride shuttlesLimo / shuttle Pre-arranged only; agree a meeting point with the provider
CLT lists no walk-up limo or shuttle counter. Book directly with a provider before you land.
Rental Car FacilityCar rental Level 2 lobby of the Hourly Deck, directly in front of the terminal. From Baggage Claim take the escalator or elevator down to the Lower Level Walkway, follow it under the roadway, then the elevator up to Level 2.
Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Sixt all on site; no shuttle needed. Returns use the entrance just past the Hourly Deck entrance, then elevators to Level 5 bridge or Level 1 walkway back to the terminal.
Cell Phone Lot (free waiting for pickups)Waiting lot On Josh Birmingham Parkway on the right as you approach the terminal, next to Long Term Lot 1 (entrance just north of Lot 1's)
Drivers must stay with the car. Wait until your passenger texts from Baggage Claim, then drive to the lower-level Arrivals curb. Curbs are for immediate loading only; unattended cars are towed.
Hourly Deck (meet someone inside)Short-term parking Deck in front of the terminal, parking on levels 4–7. Skybridges from the Level 5 elevator lobbies and underground walkways from Level 1 lead into the terminal.
Closest parking to the terminal and the only way to wait inside for an arriving passenger. Parking shuttles to other lots leave from the inner lanes on the Arrivals level.
Nothing matches where you are — ground transport is all before security.
Between terminals 1
Connecting between concoursesWalking connection All five concourses (A–E) join at the Atrium after security; D and E are also linked by the D/E Connector with moving walkways
One terminal, no trams or shuttles, no re-screening between concourses. Any checkpoint reaches any gate. The far ends of A and E are long walks; CLT has no electric carts, so request airline wheelchair help if needed.
Nothing matches where you are — change the terminal or security filter to see all.
Families and nursing 9
Mother's Room (A Connector)Nursing room On the Concourse A Connector, between gates A1–A13 and A21–A29
Private stalls with privacy curtains, cushioned seating and power in each stall; diaper changing station and sink in the room. Open to all nursing parents. No Mamava pods at CLT.
Mother's Room (gate A31)Nursing room Near gate A31, next to the women's restroom
Curtained nursing stalls, changing station, sink, outlets.
Mother's Room (D/E corner)Nursing room Near Checkpoint 3, in the restroom corridor at the corner of Concourses D and E, next to the women's restroom
Curtained nursing stalls, changing station, sink, outlets. Pet relief area is across from Checkpoint 3 in the same corner.
Mother's Room (Concourse E)Nursing room Between gates E32 and E36
Curtained nursing stalls, changing station, sink, outlets.
Family restrooms (after security)Family washroom Gates A6, A24, A32 and the A Connector; B4; C7; D5; E5, E15, E34; and The Plaza at the corner of Concourses D and E
Diaper changing stations are also in every men's, women's and family restroom. All restrooms are wheelchair accessible.
Family restroom (Departures lobby)Family washroom Departures/Ticketing lobby, by the United ticket counter
Also has a universal (adult-size) changing station.
Family restroom (Baggage Claim)Family washroom Arrivals/Baggage Claim level; the one near carousel 3 has a universal changing station
Formula, breast milk and baby food through securityPolicy Any checkpoint
Formula, breast milk, toddler drinks and baby food over 3.4 oz are allowed in carry-on; the child need not be travelling. Tell the officer and take them out of the bag. Ice packs allowed. TSA rules, not the airport's.
Security checkpoints, family lanes and PreCheckPolicy Departures/Ticketing level. Checkpoint 1 (Standard, Special Assistance and Family lanes) 3:45 am–8 pm. Checkpoint 2 is the main TSA PreCheck checkpoint, 3:45 am–11 pm. Checkpoint 3 3:45 am–8 pm.
Any checkpoint reaches every concourse. After 8 pm only Checkpoint 2 is open. Hours change; follow signage.
Nothing matches where you are — change the terminal or security filter to see all.
Lounges 6
American Airlines Admirals Club (Concourse B)Airline lounge Concourse B, between gates B3 and B5
- Same-day American / oneworld boarding pass required
- Admirals Club members and Citi AAdvantage Executive cardholders
- AA business/first on qualifying flights; AAdvantage Platinum+ and oneworld Sapphire/Emerald on international itineraries
- Day pass sold, subject to space
Full bar, food, Wi-Fi. No showers listed. A 40,000 sq ft Admirals Club on the Atrium mezzanine is under construction from 2026.
American Airlines Admirals Club (Concourse C/D)Airline lounge At the intersection of Concourses C and D
- Same-day American / oneworld boarding pass required
- Admirals Club members and Citi AAdvantage Executive cardholders
- AA business/first on qualifying flights; AAdvantage Platinum+ and oneworld Sapphire/Emerald on international itineraries
- Day pass sold, subject to space
Full bar, food, Wi-Fi. Bank of America ATM nearby on the D/E Connector.
Provisions by Admirals ClubAirline lounge Concourse A, next to gate A1
- Same Admirals Club eligibility as the full clubs
Grab-and-go concept with complimentary food and non-alcoholic drinks only. No bar or seating lounge in the usual sense.
American Express Centurion LoungeCard lounge Top floor of the D/E Connector, above The Plaza at the corner of Concourses D and E
- Amex Platinum, Business Platinum and Centurion cardholders with a same-day boarding pass
- Delta Reserve cardholders when flying Delta
- Guests $50 adult / $30 child unless card includes guest access
- Entry within 3 hours of departure (longer layover allowance from July 2026 per the same source)
13,000 sq ft with two shower suites, family room, bar. Hours and rules from a frequent-flyer guide updated Aug 2026; the Amex page could not be fetched. A smaller Sidecar by Centurion is planned for Concourse A in 2027.
The Club CLTPay-in lounge Concourse A Connector. Follow signs toward gates A21–A29; the lounge is on the left just before gates A22 and A21.
- Priority Pass, LoungeKey and DragonPass
- Many premium cards (Amex Platinum, Chase Sapphire Reserve, Capital One Venture X and others)
- Walk-up or online day pass, subject to space
Entry from 2.5 hours before departure, 2.5-hour maximum stay; may turn away Priority Pass between 2 pm and 6:30 pm when full. Children's play area, complimentary drinks. Under-2s free.
USO LoungeMilitary lounge Atrium, upper (mezzanine) level
- Active duty, reserve, National Guard, retired military and their families
- Military ID-card holders always welcome
Family room, snack bar, computers, gaming. Hours from the Sunflower program page; the USO page itself lists none.
Nothing matches where you are — change the terminal or security filter to see all.
Accessibility 9
Adult-size changing stations (Concourse A)Universal changing station Inside the family restrooms near gate A6, near gate A32, and on the A Connector
CLT calls these universal changing stations; no hoist is mentioned. All restrooms are accessible.
Adult-size changing station (Concourse C)Universal changing station Inside the family restroom near gate C7
The only universal changing station on Concourses B–E.
Adult-size changing stations (before security)Universal changing station Family restroom in the Departures/Ticketing lobby by the United counter, and in Baggage Claim by carousel 3
Wheelchair and mobility assistancePolicy Departures/Ticketing level curb. American Airlines passengers go to Door 4 (attendant near the blue unloading zone). All other airlines, Doors 1–3.
Request through your airline at least 24 hours ahead; curb-to-gate help is the airline's job. Gate transport is prioritized by departure time. CLT has no electric carts; expect elevators, escalators and moving walkways.
Wheelchair-accessible taxis and rental carsGround transport Taxi stand, Arrivals/Baggage Claim level outer curb, Zone 1. Ask the attendant (on duty 6:45 am–12:15 am) or call Parking Dispatch 704-359-4038.
Accessible rental cars are free of surcharge but need 48 hours' notice. All CATS buses and parking shuttles are accessible. Uber/Lyft WAV is not documented by the airport.
Hidden Disabilities Sunflower itemsHidden disabilities Airport Information Desk (Departures level, Mon–Sat 5 am–9 pm, Sun 8 am–4 pm); Visitor Info Center (Baggage Claim, daily 9 am–10 pm); USO Lounge (Atrium mezzanine); The Club CLT (A Connector); Customs while open
No documentation needed and staff should not ask. It signals you may need more time or help; still make specific requests. Chaplains in blue/yellow vests also carry items.
Aira for blind and low-vision travellersVisual interpreting Anywhere on airport property, including before the terminal
Download the Aira app; a live agent describes surroundings through your phone camera. Free and unlimited while at CLT.
Quiet areas (no sensory room)Quiet space Concourse A Connector (between A1–A13 and A21–A29), which CLT calls its quietest section, with lots of seating. Also the chapel on the Atrium mezzanine.
CLT has no dedicated sensory room; it says one is on its wish list. Minute Suites (Atrium and D/E Connector) are the paid private option.
TSA Cares screening assistancePolicy Any checkpoint; Special Assistance lanes at Checkpoints 1, 2 and 3
Call 855-787-2227 at least 72 hours ahead for help through screening with a disability or medical condition. TTY/TDD for the airport is 704-359-4030.
Nothing matches where you are — change the terminal or security filter to see all.
Rest, showers, quiet 7
CLT Interfaith ChapelPrayer / quiet room Atrium mezzanine, one floor above the food court. Take the stairs or elevator up, turn left away from the USO; first room on the right.
Open to all faiths. Sunday Catholic Mass 8:30 and 10:30 am and a 9:30 am worship service are held on Concourse D between gates D1 and D3. Chaplain 704-351-3208.
Minute Suites (Atrium)Nap suite / showers Main Atrium, near the food court, just past security
Private room with daybed, TV, workstation, Wi-Fi. Showers reservable separately. Priority Pass lists both CLT locations for a 1-hour stay, space permitting.
Minute Suites (D/E Connector)Nap suite / showers D/E Connector between Concourses D and E, next to the food court restrooms
Phone 980-219-7145. Overnight stays are 8 consecutive hours starting between 9 pm and midnight. Priority Pass accepted for 1 hour, space permitting.
White rocking chairsSeating Atrium upper level near the USO; D/E Connector between the moving walkways and shops; Concourse A with airfield views; Baggage Claim at Queen's Court
More than 100 NC-made Troutman rockers. The Atrium mezzanine and the end of Concourse D are the best view spots.
GamewayGaming lounge Concourse E, opposite gate E36
Be Relax Spa (Concourse A)Spa Concourse A near the A Connector, next to Starbucks
Be Relax Spa (D/E Connector)Spa D/E Connector, past the Concourse D side
Nothing matches where you are — change the terminal or security filter to see all.
Pets and service animals 7
Outdoor pet relief area (curbside)Pet relief area Outside on the Arrivals/Baggage Claim level curb
The only outdoor relief area listed. CLT's pet page gives no exact door; look for signage or check the interactive map.
Indoor pet relief area (carousel 3)Pet relief area Baggage Claim, near carousel 3
Artificial-grass stalls with a low drinking fountain, per CLT's photo. Family restroom with adult changing station is also at carousel 3.
Indoor pet relief area (carousel 7)Pet relief area Baggage Claim, near carousel 7
Indoor pet relief area (A Connector)Pet relief area Concourse A Connector, between gates A1–A13 and A21–A29
Same stretch as the A Connector Mother's Room and The Club CLT.
Indoor pet relief area (gate E36)Pet relief area Concourse E, near gate E36
Indoor pet relief area (D/E corner)Pet relief area Corner of Concourses D and E, across from Checkpoint 3
Indoor pet relief area (D/E Connector exit)Pet relief area D/E Connector, near the exit lane
Handy for international arrivals walking out from Concourse D.
Nothing matches where you are — change the terminal or security filter to see all.
Services 9
Free airport Wi-FiWi-Fi Everywhere in the terminal
Network name "CLT Free WiFi". No time or data limit listed. If it won't connect, open a browser and load any page.
Seats with power and charging stationsCharging Seats with built-in power and USB at gates A1–A39, B1–B16 and C2–C19; outlets and charging stations throughout the Atrium and every concourse
Airport Lost & Found officeLost and found Baggage Claim, Zone 4
File the online Chargerback form; they only call if the item turns up. Unclaimed items go to the City after 30 days. Items left on a plane go to the airline.
CXI currency exchangeCurrency exchange Atrium near Hissho Sushi (980-236-8555) and Concourse D near gate D1 (704-503-9730)
Both counters are after security. Hours not published. Airport rates are poor; use an ATM if you can.
Bank of America ATMsATM After security near gates A1, B7, C9, D6, on the D/E Connector by the Admirals Club, the Concourse E rotunda and the Atrium near Hissho Sushi. Before security in Baggage Claim by the Visitor Info Center.
Airport Information Desk and Visitor Info CenterInformation desk Airport Information Desk on the Departures/Ticketing level (Mon–Sat 5 am–9 pm, Sun 8 am–4 pm). Visitor Info Center in Baggage Claim (daily 9 am–10 pm). Four Traveler Information Centers on the Baggage Claim level have hotel phones.
Paging 704-359-4013. Volunteers in the terminal give directions but cannot provide wheelchair help; ask your airline.
Smarte Carte luggage cartsBaggage carts Baggage Claim and Ticketing levels
No luggage storage facility is documented at CLT. For paid porter or escort help see Air General Meet & Greet.
Air General Meet & Greet / porter serviceMeet and greet Pre-booked; agent meets you at the curb, gate or Customs
Book by email at [email protected] or airgeneraltraveler.com. Covers arrival/departure escort, connections, bag help, ground transport and lounge arrangements.
Global Entry Enrollment OfficeTrusted traveller Arrivals/Baggage Claim level, before security
No walk-ins. Mobile Passport Control is accepted at CLT Customs.
Nothing matches where you are — change the terminal or security filter to see all.
Last full review 2026-10-26. "Unconfirmed" means a reputable third-party source we couldn't confirm on the airport's own pages. Gates and pickup zones change; report an error.